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Who to Ask: How to Contact Us
Massachusetts Water Resources Authority
24-HOUR EMERGENCY MWRA TELEPHONE NUMBERS |
| REPORT A WATER LEAK |
Water Operations Control Center |
(617) 305-5950 |
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| REPORT A SEWER EMERGENCY |
Sewer Operations Control Center |
(617) 305-5940 |
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| REPORT A SUSPICIOUS INCIDENT AT AN MWRA FACILITY OR SITE |
MWRA Security Center |
(877) 697-6972 |
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| 24-HOUR TTY HOTLINE FOR THE HEARING IMPAIRED |
TTY, Operations Control Center |
(617) 371-1903 |
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MAILING ADDRESS
MWRA
Charlestown Navy Yard
100 First Ave, Building 39
Boston, MA 02129
MAIN SWITCHBOARD
617-242-6000 | TYY: (617) 788-4971
Main switchboard operators are able to connect you to any MWRA employee.
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| Drinking Water Quality |
(617) 242-5323 |
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| Deer Island Odor Control Hotline |
(617) 660-7633 |
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| Job/Human Resources Line |
(617) 788-4800 | TTY: (617) 788-4972 |
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Press Inquires: Ria Convery, Communications Director, (617) 788-1105
Projects in Your Community: Residents and businesses - contact your community relations manager if you have any questions or concerns about an MWRA project in your community.
Ask MWRA: e-mail Kristin MacDougall, Public Affairs, or call (617) 788-1197.
Research Assistance: MWRA Library, (617) 305-5583
Drinking Water Quality: If you have questions about drinking water quality, including taste, odor and color concerns, contact Joshua Das, Public Health Manager, or call our 24-Hour Water Quality Hotline: (617) 242-5323.
Boston Harbor & Massachusetts Bay Water Quality Monitoring: For information on beaches, rivers, and harbor/bay water quality, e-mail Environmental Quality or call Sally Carroll, (617) 788-4946 | web page
Toxic Reduction and Control: TRAC Compliance Coordinators
Water or Sewer Bills: If you have questions about your water or sewer bill, please contact your city or town's water/sewer department. MWRA provides member communities with wholesale water and sewer services. Each city or town within the MWRA network charges retail rates to local residents and buinesses.
Human Resources/Job Opportunities: Vivienne Wright
Jobline: (617) 788-4800 | TTY: (617) 788-4972 | web page
MWRA Retirement Board: | web page (outside link)
Deer Island Tours: Deer Island Tour Line (617) 660-7607 | web page
Bay State Fertilizer: Carl Pawlowski | (617) 773-4293 | web page
Household Hazardous Waste: Denise Breiteneicher, (617) 305-5927
Vendor, Bidder and Contractor Information: CommPASS website (outside link)
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COMMUNITY RELATIONS MANAGERS |
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| Contact your community coordinator if you have any questions or concerns about an MWRA project in your city or town. |

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If you are unable to reach your Community Coordinator,
please contact Michael Morris, Public Affairs Director, at (617)788-1175. |
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REGION 1 Contact Jeff McLaughlin (617) 660-7976
Arlington, Belmont, Boston, Brookline, Cambridge, Chelsea, Everett, Lynn, Lynnfield, Malden, Marlblehead, Medford, Melrose, Nahant, Peabody, Revere, Saugus, Somerville, Stoneham, Swampscott, Wakefield, Watertown
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REGION 2 Contact Len Cawley (617) 660-7972
Barre*, Belchertown*, Berlin* Braintree, Canton, Chicopee, Dedham, Hingham, Holbrook, Holden S.D. (1), Lancaster, Leominster, Ludlow, Marlborough, Milton, Needham, Newton, Northborough, Norwood, Quincy, Randolph, Rutland (1), South Hadley F.D. #1, Southborough, Stoughton, Walpole, Ware*, Wayland, Wellesley, Westwood, Weymouth, Wilbraham, Worcester
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REGION 3 Contact Tom Lindberg (617) 660-7974
Ashland, Bedford, Burlington. Dover*, Clinton, Framingham, Lexington, Natick, Reading, Waltham, Wayland*, Weston, Wilmington, Winchester, Winthrop, Woburn
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* project host community that is not served by MWRA
(1) special projects. |
Printer-friendly map (PDF)
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Updated
January 1, 1970
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